Tuesday, 23 October 2012

2 Ideas For Implementing Good Customer Service Online

A great way to gain favor with your customer list is by making them feel special. And this can be a great way for you to connect with them and build a special relationship. The longer a customer is in your marketing cycle, the more they will buy from you. So you don’t want people to feel as if it was a one-time sale and that’s it. Continue to stay in contact with them to let them know that you’re available for help if they need it.

There are alot of ways to make your customer feel special and to implement excellent customer service - and that’s exactly what I want to share with you today if you want to get on the fast track to earning more money in your online business. Good customer service starts with good will and intent, and I want to show you how to do exactly just that.

Here’s the first way to implement good customer service in your business.

1) Send out a free gift

Every now and again, send your customers a free gift of some sort. They will be more than happy to accept it and will be gracious towards your kind efforts. You can send out all kinds of gifts. You can send out coffee mugs, gift cards, movie tickets, free chocolate, an instruction CD or DVD, or anything relevant that you can think of.

The bottom line is that people love to receive free gifts. So the more you can offer free gifts to your customers, the more you’ll be likely to get sales from your customers on a recurring basis. Free gifts are underrated, but it can be a great way to make your customers happy with you and your business. Here’s another great way to implement good customer service.

2) Offer free help

Many of your online customers will want to have help when they need it when they’re using your product or service. So because of that, you will more than likely want to offer some free help from time to time, and answer customer requests immediately. One great way to do this is by hosting your own “help desk” on your website.

If you don’t want to keep up with the day to day tasks of handling your help desk, you don’t have to. You can easily hire some people to maintain and run it for you. Just make sure they’re on their job and are attending to it everyday. The last thing you want is for a customer to submit a question, and your help desk staff is waiting 3-4 days just to respond back to you.

As soon as someone submits a question, make sure your team is there to answer it immediately. If you’re employees are on the clock and are not tending to the ticket like they should be, get on their case about it. This is the best way to make your customers feel special, and to implement good customer service in your business today.

Good luck with using these tips to take your customer service efforts to the next level.

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